Privacy Policy
Last Updated:
1. Introduction
Welcome to Shivlornvit. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.
2. Information We Collect
We collect information that you provide directly to us when you use our website, request our services, or communicate with us. The types of information we may collect include:
2.1 Personal Information
When you contact us through our website, request a consultation, or place an order, we may collect personal information such as your name, email address, phone number, mailing address, and any other information you choose to provide. This information is necessary for us to respond to your inquiries, process your orders, and provide our custom window treatment services.
2.2 Measurement and Property Information
When you request our made-to-measure services, we collect detailed measurements of your windows and information about your property. This information is essential for creating custom blinds and curtains that fit your specific requirements. We may also collect photographs of your space to better understand your design preferences and installation requirements.
2.3 Payment Information
When you make a purchase, we collect payment information necessary to process your transaction. This may include credit card numbers, billing addresses, and other financial information. We use secure payment processing services and do not store complete credit card information on our servers.
2.4 Communication Records
We maintain records of your communications with us, including emails, phone calls, and messages sent through our contact forms. These records help us provide better customer service and improve our products and services based on your feedback.
2.5 Automatically Collected Information
When you visit our website, we automatically collect certain information about your device and how you interact with our site. This includes your IP address, browser type, operating system, referring URLs, pages viewed, and the dates and times of your visits. We use this information to analyze trends, administer the site, track user movements, and gather demographic information.
3. How We Use Your Information
We use the information we collect for various purposes, including:
3.1 Service Delivery
We use your personal information to provide, maintain, and improve our services. This includes processing your orders, scheduling consultations and measurements, manufacturing custom window treatments to your specifications, arranging installation appointments, and providing customer support.
3.2 Communication
We use your contact information to communicate with you about your orders, respond to your inquiries, send you updates about our products and services, and provide you with information about promotions or new offerings that may interest you. You can opt out of marketing communications at any time.
3.3 Business Operations
We use your information to operate and improve our business, including analyzing how customers use our website and services, developing new products and services, conducting market research, and improving our customer service processes.
3.4 Legal Compliance
We may use your information to comply with applicable laws, regulations, and legal processes, to respond to lawful requests from public authorities, and to protect our rights, privacy, safety, or property, and that of our customers and the public.
4. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to collect information about your browsing activities on our website. Cookies are small data files stored on your device that help us improve your experience, understand how you use our site, and deliver personalized content.
4.1 Types of Cookies We Use
Essential Cookies: These cookies are necessary for the website to function properly and cannot be disabled. They enable basic functions like page navigation and access to secure areas of the website.
Performance Cookies: These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. This helps us improve the functionality and performance of our site.
Functionality Cookies: These cookies allow the website to remember choices you make and provide enhanced, more personalized features.
Marketing Cookies: These cookies track your online activity to help us deliver more relevant advertising and measure the effectiveness of our marketing campaigns.
4.2 Managing Cookies
Most web browsers allow you to control cookies through their settings. You can set your browser to refuse cookies or to alert you when cookies are being sent. However, if you disable cookies, some features of our website may not function properly.
5. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:
5.1 Service Providers
We may share your information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance. These service providers are contractually obligated to use your information only as necessary to provide services to us and to protect the confidentiality of your information.
5.2 Business Transfers
If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of company assets, your information may be transferred as part of that transaction. We will provide notice before your information is transferred and becomes subject to a different privacy policy.
5.3 Legal Requirements
We may disclose your information if required to do so by law or in response to valid requests by public authorities, such as a court order or subpoena. We may also disclose your information when we believe disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.
6. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include internal reviews of our data collection, storage, and processing practices, as well as physical security measures to guard against unauthorized access to systems where we store personal data.
We use secure socket layer (SSL) technology to encrypt sensitive information transmitted over the internet. Our payment processing partners use industry-standard security measures to protect your financial information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it. The retention period depends on the nature of the information and the purposes for which it is processed.
For example, we retain order information for accounting and tax purposes for the period required by applicable law. We retain communication records to provide customer service and resolve disputes. We retain website usage data for analytical purposes for a limited period.
8. Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information:
8.1 Access and Portability
You have the right to request access to the personal information we hold about you and to receive a copy of that information in a structured, commonly used, and machine-readable format.
8.2 Correction
You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
8.3 Deletion
You have the right to request that we delete your personal information, subject to certain exceptions such as when we need to retain the information for legal compliance or to complete a transaction you requested.
8.4 Objection and Restriction
You have the right to object to our processing of your personal information or to request that we restrict the processing of your information in certain circumstances.
8.5 Withdrawal of Consent
If we process your personal information based on your consent, you have the right to withdraw that consent at any time.
To exercise any of these rights, please contact us using the contact information provided below. We will respond to your request within a reasonable timeframe and in accordance with applicable law.
9. Children's Privacy
Our website and services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will take steps to delete that information as soon as possible. If you believe we have collected information from a child under 13, please contact us immediately.
10. Third-Party Links
Our website may contain links to third-party websites and services that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the privacy policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
11. International Data Transfers
Your information may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction. If you are located outside the United States and choose to provide information to us, please note that we transfer the information to the United States and process it there. By using our website and services, you consent to the transfer of your information to the United States.
12. California Privacy Rights
If you are a California resident, you have specific rights regarding your personal information under the California Consumer Privacy Act (CCPA). These rights include the right to know what personal information we collect, use, disclose, and sell, the right to request deletion of your personal information, the right to opt-out of the sale of your personal information, and the right to non-discrimination for exercising your CCPA rights.
We do not sell your personal information to third parties. To exercise your rights under the CCPA, please contact us using the contact information provided below.
13. Changes to This Privacy Policy
We may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the new privacy policy on this page and updating the "Last Updated" date at the top of this policy. We encourage you to review this privacy policy periodically to stay informed about how we are protecting your information.
14. Contact Us
If you have any questions, concerns, or requests regarding this privacy policy or our privacy practices, please contact us at:
Shivlornvit
200 Madison Ave
New York, NY 10016
United States
Phone: +1 212-725-2000
Email: contact@textilenyc.studio
15. Cookies Policy
This section provides additional details about our use of cookies and similar technologies. By using our website, you consent to our use of cookies in accordance with this policy.
15.1 What Are Cookies
Cookies are small text files that are placed on your device when you visit a website. They are widely used to make websites work more efficiently and to provide information to the website owners. Cookies can be "persistent" or "session" cookies. Persistent cookies remain on your device after you close your browser, while session cookies are deleted when you close your browser.
15.2 How We Use Cookies
We use cookies to enhance your experience on our website, remember your preferences, understand how you use our site, and improve our services. Cookies help us recognize you when you return to our site, remember your language preferences, and provide personalized content.
15.3 Third-Party Cookies
In addition to our own cookies, we may use third-party cookies to report usage statistics of our website and to deliver advertisements on and through our website. These third-party cookies are subject to the privacy policies of the third parties that provide them.
16. Terms of Use
By using our website and services, you agree to comply with and be bound by our Terms of Use. Please review our Terms of Use carefully. If you do not agree to these terms, you should not use our website or services.
16.1 Use of Website
You may use our website for lawful purposes only. You agree not to use our website in any way that violates any applicable federal, state, local, or international law or regulation, infringes upon the rights of others, or interferes with the operation of our website.
16.2 Intellectual Property
All content on our website, including text, graphics, logos, images, and software, is the property of Shivlornvit or its content suppliers and is protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from any content on our website without our express written permission.
16.3 Product Information
We strive to provide accurate information about our products and services on our website. However, we do not warrant that product descriptions, pricing, or other content on our website is accurate, complete, reliable, current, or error-free. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information at any time without prior notice.
16.4 Limitation of Liability
To the fullest extent permitted by law, Shivlornvit shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses resulting from your use of our website or services.
17. Return Policy
We want you to be completely satisfied with your custom window treatments. Our return policy is designed to ensure your satisfaction while accounting for the custom nature of our products.
17.1 Custom Products
Because our blinds and curtains are made to your specific measurements and design preferences, they are considered custom products and are generally not eligible for return or refund. We encourage you to carefully review all measurements, fabric selections, and design specifications before placing your order.
17.2 Manufacturing Defects
If your custom window treatments have a manufacturing defect or do not meet the specifications you ordered, please contact us within 30 days of installation. We will inspect the products and, if a defect or error is confirmed, we will repair or replace the affected items at no additional cost to you.
17.3 Measurement Errors
If our team performed the measurements and the products do not fit properly due to an error in our measurements, we will remake the products at no additional cost to you. If you provided the measurements and the products do not fit, we can remake the products for a fee that covers materials and labor.
17.4 Color and Fabric Variations
Please note that fabric colors may vary slightly from what appears on your screen due to differences in monitor settings and lighting conditions. We provide fabric samples upon request to help you make an informed decision. Once you approve the fabric selection, variations in color or texture are not grounds for return or refund.
17.5 Cancellations
You may cancel your order within 24 hours of placement for a full refund. After 24 hours, if production has begun, cancellation may be subject to a fee to cover materials and labor already invested in your custom products.
We are committed to protecting your privacy and providing transparent information about how we handle your personal data. Thank you for trusting Shivlornvit with your window treatment needs.